Contact Us

This Contact Us page provides the official business and customer support information for Minale. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: SHORTLAND NEWSAGENT PTY LTD
Store Name: Minale
Physical Business Address: 272 Sandgate Road, Shortland, NSW 2307 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: info@minale.shop
Business Phone Number: +61485870133

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

To help us review a request, include the order number, checkout email, item name, and any photos, measurements, or tracking details that explain the issue. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.

TEA TRAY QUESTIONS

For product support, include the item name, order number, and whether the question concerns tray size, drainage grooves, rim height, wood finish, ceramic surface, delivery damage, missing parts, or return eligibility. Minale can clarify listed product details, but we do not provide tea ceremony, catering, or beverage preparation advice.